Frequently Asked Questions
Everything you need to know about our products, shipping, and ethical beauty standards.
Are your products cruelty-free?
Yes, we have been cruelty-free since 1976. We are Leaping Bunny certified and never test our products or ingredients on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your beauty favorites sooner.
What is your return policy?
We offer a 45-day return policy. If you are not completely satisfied with your purchase, you can return it for a full refund, even if the product has been opened.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your status directly through the 'My Account' section on our website.
Do you offer a recycling program for empty packaging?
Yes! Through our 'Return, Recycle, Repeat' scheme, you can bring your empty plastic bottles and tubs back to participating stores to earn reward points.